Please read these terms and conditions of use with attention before accessing or make use of materials, information, products or services. When accessing, using or obtaining any data, material, information, products or services through Our Website, application or any other platform provided by NAKAMAD (Jointly, “Our Website”) you accept these terms and conditions (“Terms”) and our Privacy Policy. Whether you do not accept all of these Terms you should not use Our Website.

We keep the right of modifying the Terms at any moment and for any reason through the publication of a new version in Our Website. These changes would not affect to the rights and obligations arising before them. After the publication of the Terms modification, the utilization of Our Website will be subject to the current Terms at the moment of the access. Whether you have objections regarding a Terms clause o any of the modifications practiced, or whether you are not satisfied anymore with Our Website, you shall stop using Our Website. Please, look up the Contracting Terms & Conditions each time you carry out a new purchase.

In the event of non-compliance of any of the previously mentioned Contracting Terms & Conditions, NAKAMAD will be able to suspend, cancel or restrict the access to any user of Our Website at any time without a notice nor responsibility and will be able to automatically delete that user account.

NAKAMAD is not liable of eventual informatic issues triggered by the use of Our Website in your computer, not being able to control the online traffic of computer virus and programs.

Our Customer Service could be contacted to any complaint through the following e-mail address: hola@nakamad.com

 

1. 1. Relation between the Contracting Parties (from now on “NAKAMAD” and “You.” Or “the User”) 

This platform is operated by Primbais S.L in Spain and registered in the Commercial Register of Madrid (“Registro Mercantil de Madrid”), with business domicile in calle Hermanos Grimm, 44, 28935, Móstoles, Madrid, and tax ID code B-85136059. This undertaking is the owner of the registered trademark “NAKAMAD” in the Spanish Patent and Trademark Office (“Oficina Española de Patentes y Marcas”) with reference number 0389517/3.

This platform (“Platform”) is available for all the users, with subjection to these Terms and Conditions (“T&Cs”). When you surf, buy or use with any purpose our Platform you are accepting these T&Cs.

The user recognizes his legal age, to have legal capacity to operate and to obliged himself through a contract and to use the Platform following these Terms and Conditions which are totally recognized and understood by him.

The user is liable to maintain in a safe place any password provided by NAKAMAD for the Platform use in order to guarantee that no third-party access to it.

 

2. Platform use

This Platform, along with all the services and final packages offered (NAKAPLANES), is unique and exclusively for the personal user utilization. It is not allowed to modify, reproduce, duplicate, copy, distribute, sell, resell o exploit it with a commercial or equivalent purpose taking a benefit of Our Website.

The User agrees on no using this Platform for illegal, improper, inappropriate, harmful or questionable aims. In particular, the User accepts that the purchased services through this Platform are aimed for his particular use or consumption or for the use or consumption of an individual that can represent. The User cannot resell the purchased services through this Platform to third-parties. NAKAMAD has the right of denying the access to the Platform with no previous notice.

The User declares that all the information provided to NAKAMAD via the Platform is true, complete and exact and guarantees that would keep it updated. NAKAMAD will not be liable of the information sending to mobile or e-mail addresses provided by the user incorrectly. Whether any software is installed allowing you to collect data or to delete information NAKAMAD will disable the access to that software or services

It is totally forbidden to use Our Website with commercial or promotional purposes, or to collect information of thirds, without the written express authorization of NAKAMAD. Furthermore, it is forbidden any activity carried out through Our Website that does not respect the third-parties rights.

NAKAMAD will facilitate to the User his right to delete his account through the following email hola@nakamad.com

 

3. Acquisition of touristic plans with NAKAMAD. General Questions.

Through this platform NAKAMAD offers a service of search and comparison of different tourism packages and activities. It compares services and products offered by thirds (Services Providers) as long as a service of purchase mediation to the ones selected by the user.

The Platform might contain links to third’s websites which offer products or services. These links can redirect to freelance websites from NAKAMAD.

The user will have access to the information of products and touristic services offered in Our Website by the different providers. Moreover, the user can make reservations or purchases or touristic packages and services of those providers chosen by him, being subjected to their specific Terms & Conditions.

The aforementioned offers cannot be considered as directly offered by NAKAMAD to his users but for the third parties involved. Therefore, NAKAMAD does not take responsibility of the legality of the contracting conditions introduced by those travel providers.

When carrying out a booking of the travel package through Our Website, that reservation is made with the services provider mentioned in our booking website. Our Website acts as an user interface.
NAKAMAD is not liable of the reservation of a travel products once NAKAMAD does not have any relationship with the creation and description of the travel products.

Whether you have any problem or issue with your reservation or with the travel product, you accept contacting the provider of services to solve it with him but not with us. Nevertheless, NAKAMAD will carry out the necessary actions to facilitate you the contact in the event of having an issue.

When using this Platform to buy products or travel services, you authorize NAKAMAD to act as your agent during this purchase process with the correspondent provider or providers of services, to ensure that the transaction is correctly executed.

NAKAMAD will charge the management cost related with the provision of services depending on the products or services contracted. Anyways, NAKAMAD will provide all the needed information for the concretion of the final price. The final price will be known before taking the purchase decision and before having any payment obligation.

 

4. NAKAMAD packages. Specific conditions

NAKAMAD offers the acquisition of various touristic packages according to the client needs: Basic, Total and Express according to the requirements set up in the website.

4.1 Reservation process

The reservation process starts with the fulfilment of a questionnaire where all the client preferences according to the different NAKAMAD touristic packages must be included.

NAKAMAD keeps the right of offering plans according to the contracting term of the client:

Basic package/Total: minimum advance of 14 days and maximum of 60 days.
Express package: minimum advance of 7 days and maximum of 14 days.

4.2 Payment process

The payment process will start once the reservation has been duly processed. NAKADAM will not perform any payment on behalf of the client. The client shall proceed with the payment via the payment platform.

Once the payment is done, the NAKAMAD product will be send in a maximum term of 48 hours. The option Express package has a maximum delivering term of 24 hours.

4.3 Changes policy

From the e-mail reception with the NAKPLAN, the client has 48 hours to review the provided documentation. The option Express package has a maximum delivering term of 24 hours.

Any mistake or exceptional change request by matters legally justified must be communicated to NAKAMAD in 24 hours since the e-mail reception. In that case, NAKAMAD, in 24 hours since the request reception will provide to the client another plan considering the proposed changes.

In the TOTAL touristic package, the changes request will be carried out without any justified cause whether the aforementioned terms are fulfilled. This plan allows the client to make two changes without justification.

In the EXPRESS touristic plan, the previously mentioned term will be 24 hours.

Packages BASIC and EXPRESS offers the chance of carrying out a unique change requested by the client.

No change request or return will be allowed in the previous 96 hours before the start of the NAKAPLAN.

4.4 Return Policy

You might exclusively obtain the payment return before the issue of the NAKAPLAN. After that, there are no chance of getting the refund.

NAKAMAD will keep the 30% withholding right of the paid amount to prevent the cancellation of a NAKAPLAN.

NAKAMAD will procced with the payment of the 70% in the bank account provided by the client through the following e-mail address.

The booking cancellation carried out by the providers will be subjected to the cancellation Policies of each provider, acting NAKAMAD as an agent between the client and the provider of services.

4.5 Reservation confirmation:

Once the revision terms described in the previous section, the NAKAPLAN will be totally performed with no possibility of change or return.

 

5. Whatsapp service

NAKAMAD offers a Whatsapp service when contracting through TOTAL or EXPRESS plans.

The service will be available between 8.00 am and 22 am. In the event of contracting a NAKAPLAN exceeding the aforementioned time, the limit hour will be the last reservation of the NAKAPLAN.

 

6. Comments through the blog located in the website.

NAKAMAD has a tool on his website (Blog) where the user can introduce his comments, suggestions, pictures, etc besides the e-mail address hola@nakamad.com.

The user will be liable of the travel information, pictures, comments and any other content included in Our Website. Furthermore, you accept no sharing or including third party’s information without their previous consent. The user is the only liable of the suitability of this information.

NAKAMAD is not liable to keep information shared by the users via Blog.

NAKAMAD will be able to use the materials included by the users in the website. Regarding these contents, NAKAMAD owns a perpetual, full, paid and worldwide license (with all the rights of a license) to use, copy, modify, edit, translate subscriber, publish, extract (totally or partially) and distribute contents with any purpose (commercial, marketing or advertising, among others).

NAKAMAD keeps the rights of cancelling those comments including insults, with racist and offensive language or the ones promoting illegal activities breaching the security of the platform and the author rights. Those comments included twice or more will be eliminated as would be considered as SPAM.

The aim of NAKAMAD is to create a safe space where the clients could include his real opinions about the service obtain without causing unnecessary damages or prejudices to thirds or to the platform itself.

 

7. NAKAMAD liabilities

NAKAMAD is committed to carry out a continuous and responsive treatment to each reservation requested by the user in the website. Nevertheless, is not liable of the absence of availability of the service required by the user to the precise date indicated.

Moreover, NAKAMAD is committed to find out alternatives which adapt to the requests of the user, before his confirmation as has been established by section 4 (NAKAMAD packages. Specific conditions).

 

8. Passenger rights travelling to the European Union

When travelling to an EU country, including Spain, or through an European airline, we inform you that you are subjected to the Regulation (EC) 161/2004 of cancellations, big delays and checking issues.

 

9. Intellectual Property

All the platform content (including, among others, trademarks, texts, images, logos, icons, audio files and software) is property of NAKAMAD or its content providers and it is protected by the applicable laws, national and international.

It is totally forbidden the non-authorized use of this platform use, including its total or partial reproduction, modification, distribution, transmission, publication, exhibition and/or representation. In particular, it is forbidden the use of images outside the platform, unless explicit consent by NAKAMAD and/or content providers.

NAKAMAD trademark is register to a national level.

Whether you consider that your property rights have been breach by NAKAMAD please send a communication to the following e-mail address: hola@nakamad.com and we will check it out as soon as possible.

 

10. Data protection

 NAKAMAD will be able to collect, use, transfer, keep or use information of the user related with individuals identified or identifiable with the purpose of providing the services included in this contract and to contact the user to provide invitations to professional events, newsletters, alerts, polls and other direct marketing communications.

When acting as a responsible of the file or the personal data treatment, NAKAMAD will proceed in accordance with its inherent obligations, considering the enforceable professional and legal requirements, specifically the Data Protection EU Regulation of April 26, 2016 and the domestic legislation. NAKAMAD will contract services providers taking into account the data protection legislation.

 

11. Applicable Law

The Contracting Terms & Conditions developed in this document, as any procedure carried out in Our Website is totally subjected to the Spanish domestic legislation and the international law rules provided by the European Union.

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